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FAQs
Re: Sacred Clothe - Sassy Classy Modest Apparels

Thanks for visiting our page!  At Sacred Clothe, the complete satisfaction of our customers is always top priority. Here our some FAQ's that might help you navigate our site better:

  1.  How are items shipped?   We use USPS, and most items under one pound will be shipped First Class with tracking.  If your item is over that it will be shipped USPS Priority. Please visit our shipping policy page for more information.

  2. When will my item(s) get to me?  Please wait at least 3-7 business days AFTER the date of purchase to get your package after it has left our warehouse. This does not include weekends and holidays.

  3. How do I cancel an order?  We aim to process orders same day. We do not allow the cancelations of orders. If you purchase the wrong size or color, please contact us via email: hello@sacredclothe.com. However, we can not promise that your error will be corrected during the shipment process. 

  4. Do you give refunds? No, unfortunately we do not. Items can we returned for exchange only. Please visit our return policy page for more details.

  5. Can I call to order?  No, we do not offer call to order.

  6. Do you hold Items? No, unfortunately not. We have a high turnover of product so we cannot hold items. If you are unsure about purchasing because of the fit, or have questions, please send us an email. 

  7. How do I track my order? Once your order has been shipped you will be email and/or text with your tracking information. Please allow 24-48 business hours for your shipment details to update with USPS. 

  8. I received a damaged item. What should I do? In the event that you receive a damaged item, please send us an email (hello@sacredclothe.com) upon receipt of delivery and provide a photo of the damaged item. If applicable, we will kindly provide the same item if in inventory along with a return shipping label so that you can send your item back. If item is not in inventory, you may choose another item at equal or lesser value. Please note, we are not responsible for damages that occur after wearing or washing the item.

  9. Why was my order canceled? Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. If your order is flagged as fraudulent, your order will be cancelled immediately. 

  10. Do you offer any other services? Yes, we offer Personal Assistants (PAs) to help find a particular product(s) for special occasions i.e. proms, weddings, conventions, galas, anniversaries etc. Please visit our service page for more details.

  11. What payments are acceptable? We accept all major credit or debit cards; Paypal and Apple Pay.

  12. What if I still need additional assistance. What should I do? If you still need assistance, please contact us via email (hello@sacredclothe.com) with your additional questions.

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